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Our corporate and shipping offices are open from 8am to 6pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays as well as on weekend.
We use the Global Postal Service exclusively for all shipping. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible for any additional customs fee. We can not ship overnight to international addresses.
All packages returned to us are issued a full refund. We can not re-ship orders that return to us as undeliverable. Customers are welcome to re-order the products again.
We strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers, we have several guidelines in our order processing.
Cancellations must be made innert 12 hours. If the product has not
shipped, a refund will be issued by the same method of payment the order
was originally charged. If a cancellation is placed after 12 hours,
latest after the order is shipped,
In
accordance with the relevant law of the European Union (E.U.) medical
products, pharmaceuticals, nutrition supplements, vitamins and other
capsuled or tabletted items are excluded from returns.
A: If your order is to be shipped outside Countries of the European Community, the delivery time varies between 7 to 14 business days but is usually much closer to 7 days.
B: Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
C: If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we can not issue you a refund. Most orders held by customs is for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
Prepayment is required. Payment must be done by credit card.
We only charge 1,80
₤ or
2,50 Euro or 3,50 US$ (